FAQ

Where do you deliver?
We only deliver within Kuala Lumpur and Selangor, Malaysia.

I don't live in Kuala Lumpur or Selangor, but would love to buy your products in bulk. What should I do?
Contact us at noshd.team@gmail.com or our contact page and we might be able to work something out!

How long does it take to fulfill my order?
We'll fulfill your order within 3 business days and will contact you for further details.

Are any of your products made in a factory?
No, all of our products are made at our headquarters.

Is the vacuum-sealed bag safe to use in the water bath?
Yes, our vacuum-sealed packaging is food grade.

Are there any preservatives in your products?
No, we pride ourselves in using only natural ingredients in all of our foods.

How should I store the products?
Store our foods in the freezer until you’re ready to prepare them.

What is your return and exchange policy?
All items purchased are non-refundable as they are perishable goods.

However, if you have issues such as damaged or defective packaging, or if you received the wrong item, kindly contact us at noshd.team@gmail.com with photos and a description of the issue, so that we can evaluate it and exchange the product, if appropriate.

What if I have a question that isn’t here?
Reach out to the nosh'd team at noshd.team@gmail.com or fill out the form on our contact page.